CAREERS WE ARE ALWAYS ON THE LOOK FOR TALENTED AND HARD WORKING PEOPLE

Customer Service Operator

We are looking for a Customer Service Operator to join MTV Lebanon Digital Department.

Responsibilities

• Open and maintain customer accounts by recording account information
• Handle questions and concerns with speed and professionalism regarding Website, Application and TV Station
• Work closely with digital team during emergency or non-emergency situations
• Answer and route incoming requests to specific departments
• Update the knowledge directory and provide changes to Supervisor
• Manage large amounts of phone calls, emails, and other communication channels
  

Qualifications

• High school diploma or equivalent
• 6 + months of experience in a busy, customer service-oriented position
• Proficiency in Microsoft Office suite
• Ability to think strategically, to anticipate impacts/problems/issues and offer solutions or ideas for change
• Strong soft skills and communication skills
• Proven experience in working directly with customers in service or sales roles preferred
• Provide training for new Customer Service Operators